What kind of connection is centurylink

If CenturyLink is the slumdogs of the industry, Comcast is the mafia. A few days after the CenturyLink installation I tested the speed and it was about 20MB down but only 1. Only 2MB. I have been with Century Link for over 3 years and other than the speeds not always being what you really thought you were paying for, I didnt have many issues with them, until I moved.

The tech who came out to install the new line was rude and short with me. He was leaning behind it to staple the wire to the ceiling unfinished basement and he pushed the top half straight onto the floor breaking two panes of glass and one of the doors. I called back several times that day and left several messages but to no avail. I had to resort to email and that is slowly getting it done. They are the worst and I will be cancelling my account at the end of this month when I will be moving and not bringing them with me!

The service is horrible. It was a 3-day process to get an actual technician to our house. Get your act together and take care of the customers. No matter what the price is its not worth the money. In the Cottonwood AZ area you are down more than up. Plus overseas support is a problem. Terrible product, terrible service, terrible customer service. After big promises Our internet service was terrible, super slow and choppy.

Needless to say, as soon as our contract was up we switched… and that brings to our second part of the problem… we called to close and pay our balance which we did. The next month we got another bill which surprised us but we payed anyway thinking we were being overcharged but not wanting to call and be on hold forever.

The next month they sent us a check for a refund because, their words, we were overcharged nice surprise! Cashed it. Needless to say never did. But beware!!! All they do is pass your call around until they wear you down. I hope this helps you stir clear away from century link. Another deeply customer dissatisfied ex-customer. My bill tripled in 60 days. They entice you with promotional pricing and then gouge you with auto-paid predatory pricing rates afterwards.

Avoid them. How much was reviews. Are you on commission? I have endured the most inept customer service in my life, thanks to CenturyLink. Three no-shows for installation so far. I mean, their system dropped my call back to the in-line pool three times when customer service reps placed me on hold. And keep in mind, this is a communications company!

This is their customer service just for getting you setup and online. How do they stay in business, other than enjoying a near-monopoly with similarly inept Comcast. I live in this third world place in North America called Minnesota, in the twin cities area. Having been a Century Link customer since , I look back to my days in Hong Kong and Mainland China with nostalgia — there the minimum speed in interior rural China is now Mbps.

When I call customer service from my home phone also Century Link the connection is unbelievably poor! After a long and involved conversation, my internet speed goes up to almost 9 Mbps for a few weeks, and then its back to a crawl.

Is this one of the companies that will take us into the future? Looks pretty bleak! When I update a game, I usually see megabytes, but with my hotspot, I receive 20 on average and frequency peak up to I heavily recommend not using CenturyLink.

If a phone can get me better speed, why use their abysmal service? I recently canceled my Century Link service. I had been a customer for about years. Last July I moved and when I called CenturyLink to move my service, for some reason the agent said she had to close my old account and open a new one.

After we had moved in, I was still being billed on my old account as well as my new one, among other fees I incurred for having both accounts. I called and spoke to a Supervisor of some sort. She was really confused as well as to why the agent had set me up with a new account. She took care of my billing issues and sent me a Visa gift card for all the inconvenience.

We recently decided to switch internet providers and close our CenturyLink account. When I explained the situation he said there was nothing he could do to waive the fee. I asked to speak to a Supervisor and was placed on hold for 25 minutes to then be disconnected. I called back and talked to four different people before being transferred to the finance department.

He confirmed. Today, I received my final bill. The folks on chat told me to contact the finance department again next week. CenturyLink, this is precisely why I have chosen to leave. One agent says one thing and another says something different.

I am upset that I now have to waste more of my time fixing a mistake that even your own employees have admitted was a mistake and have compensated me for as an apology for the inconvenience!

Such poor service. Switched recently from Comcast to CenturyLink fiber optic. So far the service looks great: 40Mbps download 20Mbps Upload with a steady ping reply of 3ms to my workplace. The installation tech was professional and very helpful to accommodate my requests. I had a nightmare when trying to connect CenturyLink.

No one gave me explanation or even a notice. Their system just kept cancelling my order silently. So was in a loop of creating new account, schedule installation, no one showed up, customer service confirming order was missing, saying sorry and creating another new account. NEVER seen a service so bad. First off literally took 3 and a half weeks to get my service on after payment.

If u have a diff option i recomend to go with it. Yeah they are terrible. Wow century link is such crap. To think that someone would have to try several times and still get nowhere at all is beyond me. This is the worst internet service I have ever had! My friend had recommended them to me because it was cheaper than other companies. Now I see why. They got me into a year contract which was just the beginning of all of the problems. They were annoyed of me when I talked to them. I was on the phone with customer support for two and a half hours!!

For the whole year, it has been soo slow. But they told them they would give me a thirty dollar visa gift card which I never got. After a whole year of shit I finally am able to cancel. I have talked to three people to cancel, and the last one I asked her to cancel the account on the She confirmed with me that she did it on the She sound so rude, annoyed and sighed alot!

I am so sick of this company already! She lied to me just to get me off of the phone. It is the worst. I have never been treated this way, and am going with Xfinity. I mean straight up horrible! After the transfer.. Then the guy who was very rude and unprofessional said I would have to place my order all over again and he dinged my credit yet again and this time said I had to pay a deposit. This was after another 20 minutes of going through the order process all over again mind you.

Then he became arrogant and rude. Very rude, unprepared and incredibly unprofessional. This was by far the worst customer service experience I have ever had in my life. I work in a call Center and I know what is good customer service and what is not.

What a joke. Install was 2weeks out. They no call no show me. This company is the total worst!! They are complete liars and do not give a shit about you. I had originally bought my modem and when I moved they said my modem was no longer compatible. When the tech came out he said that my modem was just fine and was compatable. The then still proceeded to charge me a modem fee and the tech was only able to run a temporary line. When I called them to get the modem fee taken off it took me 20 minutes to get them to believe me that it was my original modem and not a new one and then they said they would schedule an appointment to get my perminant line.

No one ever showed on the day that we had scheduled for the line to go in. The techs then called me and harrased me saying my gate was locked.

If they had showen on day they were supposed to my gate was not locked. This went on for months. They continued to over charge me. When I was finally fed up I called them to cancel they said they would prorate me for the month and get the extra charges taken off and send me a new bill.

I nver recieved this bill. They then sent me to collections for more than what I owed. I have never been so disappointed in a company.

I will never use CenturyLink again and I will tell everyone that I know not to use their shitty service. Moved and transferred the service. How is this acceptable??? Nothing but empty promises and false hope with this company. But I have no choice, they have a local monopoly here, no competition whatsoever. And the customer service is worse than words can possibly express.

This is by far the worst and more unprofessional company I have ever dealt with. I ordered internet back In August, the modem came to the house and a tech was supposed to be here between After 5, still no one had showed so I called took another 30mins to get someone they told me the tech was at the house and had been there for over an hour. So I went out front and he was parked across the road In his vehicle. A week went by and still nothing, so I called them just to be put on hold and transferred 5 different time to be told the department That I needed was now closed and I would need to call back.

I called back to be put through the run around again. I called back tonight just to be told the service has been disconnected which I then explained it was never connected in the first place and I just kept being put on hold. Home Internet Broadband. Simply all you need. Call Now See Plans in Your Area. What is Broadband? Is CenturyLink Broadband Internet? Frequently Asked Questions. Is broadband the same thing as Wi-Fi?

What is the difference between a broadband and wireless connection? What is the meaning of DSL? DSL internet is one of the main types of broadband interne How fast is broadband internet service? How does broadband internet work? Check Availability Now. Get a. See details. Want more? Get six months of for free when you sign up for Mbps speed.

Limited time offer available to new residential customers who sign up for a qualifying M plan through centurylink. After 6 mos. This means no annual contracts, no promotional rates that expire after a few months, no bundles, and no data overage charges. CenturyLink Complete WiFi. An exceptional WiFi experience powered by an advanced wireless modem with managed network capabilities and advanced security to support all the ways you use the internet. An advanced wireless modem - modem and router in one - providing higher data speeds to your devices ensuring your Internet experience is the best it can be.

Be in control of your network, privacy and security all in the palm of your hand. A suite of built-in security, privacy and parental control tools that protect and provide peace of mind. Get Internet with Complete WiFi. Find the Internet only plan you need. Select your speed:. Up To Fast Streaming. Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices.

Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink. Fast home WiFi service. Experience our wireless Internet service through your whole home with our reliable WiFi service.

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